Welcome to our Terms and Conditions for Flower Delivery Tottenham. These terms govern your use and purchases made through our online flower delivery service, which operates across Tottenham and surrounding areas. By placing an order with us, you confirm that you accept these Terms and Conditions and agree to comply with them. Please read them carefully before placing any order.
We provide online flower delivery services throughout Tottenham and nearby areas. Our product offerings, delivery times, and related services are subject to local availability. We reserve the right to decline orders that fall outside our designated delivery zones or where we are unable to fulfil delivery for operational reasons. If for any reason we cannot process the order to your requested address, we will notify you promptly.
To place an online flower delivery order in Tottenham, please follow the instructions on our website. You may select products, add them to your basket, and proceed to checkout. You will have the opportunity to review your order—including recipient name, address, message, and delivery date—before confirming your purchase.
Upon submitting your order, you will receive an order confirmation at the completion of the checkout process. This confirmation acts as acknowledgement of receipt of your order but does not constitute acceptance. Acceptance of your order and formation of a binding contract occurs when we dispatch your order, and you will receive a separate notification upon dispatch.
Accuracy of information provided during the order process, including the delivery address and recipient contact details, is your responsibility. We cannot be held liable for delays or non-delivery resulting from inaccuracies or omissions in the information supplied by you.
All online flower delivery products featured for Tottenham are subject to availability. As flowers are natural products and subject to seasonal variation, we reserve the right to substitute items with products of equal or greater value and similar style and quality.
We will always strive to ensure your chosen flowers match the product description and images on our website. In the event that certain blooms or foliage are unavailable, we may make substitutions without prior notice to maintain the overall aesthetic and value of your arrangement.
All flower delivery prices provided online are quoted in British Pounds Sterling and are inclusive of VAT unless stated otherwise. Delivery charges may apply depending on your location within Tottenham and the surrounding areas, and these will be clearly indicated before checkout.
We accept payment by major credit and debit cards and any other payment methods shown during the checkout process. By confirming your order, you warrant that you are authorised to use the chosen payment method and that sufficient funds are available.
Your payment will be processed and collected upon order submission. We reserve the right to cancel any order if payment is not received or if payment information is invalid or unauthorised.
We offer delivery of flowers across Tottenham and surrounding locations as described on our website. Standard delivery slots are available as set out during the ordering process. While we make every effort to deliver orders on your requested date, precise delivery times cannot be guaranteed due to operational variables, such as weather or traffic conditions.
If the recipient is not at the delivery address at the time of delivery, our courier may leave the order in a safe place, with a neighbour, or follow alternative instructions you have provided. If no safe location is available, we may retain the flowers and arrange for redelivery following consultation with you. Additional redelivery charges may apply.
It is your responsibility to ensure that someone is available to accept the flower delivery. We are not liable for failed or delayed delivery due to an incorrect address, incomplete information, or the recipient's unavailability.
You may request to amend or cancel your flower delivery order for Tottenham by contacting our customer service as soon as possible. Please note that requests for changes or cancellations must be received at least 24 hours (or one working day) prior to the scheduled delivery date.
If your order has already been prepared, dispatched, or delivered, it may not be possible to amend or cancel. In such circumstances, refunds or credits will not be provided except at our discretion.
We reserve the right to cancel your order at any time for reasons such as events beyond our control, product unavailability, or issues with your payment. If we need to cancel your order, we will notify you and issue a full refund using your original payment method.
As flowers are perishable items, we do not generally offer returns. However, we strive for complete satisfaction and will consider requests for refunds or replacements on a case-by-case basis in instances where:
To make a claim, please contact us within 24 hours of receipt, and provide photographs of the issue if possible. We will investigate promptly and, where appropriate, offer a replacement or refund at our discretion. We may collect the item for inspection before processing any recompense.
We are not responsible for failed deliveries resulting from incorrect addresses, refused delivery, or unavailability of the recipient. In such cases, refunds will not be provided, but we will assist you in arranging redelivery where feasible. Additional charges may apply for redelivery attempts.
We take pride in delivering high-quality online flower deliveries across Tottenham and aim to meet your expectations every time. If you are unhappy with the quality of your order, or if you have any concerns or complaints, please notify us as soon as possible so that we may address the issue.
We investigate all complaints promptly and aim to resolve them in a timely manner. Where our product or service is found to fall below our usual standards, we may offer a suitable resolution, such as a replacement bouquet or a partial or full refund.
Our liability in connection with any order is strictly limited to the value of the order you placed with us. We accept no liability for indirect or consequential loss, including but not limited to loss of profits, business, or goodwill, however arising and whether in contract, tort or otherwise.
We do not exclude or limit liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that may not be excluded under applicable law.
While we endeavour to maintain accurate and up-to-date information on our website, we make no guarantees as to the completeness or accuracy of any content, images, or product descriptions. We reserve the right to correct errors and update information at any time.
Your personal data provided during the ordering process is handled in accordance with our privacy policy and relevant data protection laws in the UK. We use your information to process your order, deliver flowers, communicate with you regarding your purchase, and for internal purposes such as quality monitoring and analytics.
We do not disclose your details to third parties, except as necessary to fulfil your order (e.g., to our delivery partners) or as required by law. By placing an order, you consent to our use of your personal data for these purposes.
Content on this website, including product images, branding, logos, and written text, is protected by copyright and may not be copied, reproduced, or used for commercial purposes without our express permission.
We shall not be liable for any failure or delay in performing our obligations resulting from events, circumstances or causes beyond our reasonable control. These may include, but are not limited to, natural disasters, adverse weather, pandemic, civil disturbance, transport delays, or failure of suppliers.
These Terms and Conditions, and any disputes arising in connection with the online flower delivery service in Tottenham, are governed by the laws of England and Wales. For business customers, all disputes shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to amend or update these Terms and Conditions at any time. The version published on our website at the time of your order will apply to that particular purchase. We recommend reviewing our terms regularly.
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. No waiver by us of any term or breach gives rise to an ongoing waiver of that term. These Terms constitute the entire agreement between you and us in relation to your online flower delivery order in Tottenham and the surrounding areas.
Note: These terms apply to all customers placing online flower delivery orders for Tottenham and adjacent areas. If you require further information about these Terms and Conditions, please contact us prior to placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tottenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tottenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
