Flower Delivery Tottenham Privacy Policy

Introduction

This Privacy Policy describes how Flower Delivery Tottenham collects, uses, safeguards, and shares personal data of individuals placing flower delivery orders within Tottenham and surrounding districts. Protecting your privacy is our top priority; we are committed to processing your personal data with care and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Scope of This Policy

This policy applies to all customers who place orders for flower deliveries in Tottenham and neighbouring areas. It sets out how we collect, use, store, share, and protect your personal information. By placing an order with Flower Delivery Tottenham, you acknowledge the practices described in this Privacy Policy.

What Data We Collect

The types of personal data we collect about you depend on the services you request and the way you interact with Flower Delivery Tottenham. We may collect the following categories of information:

• Identity Data: Name (both sender and recipient, where provided)
• Contact Data: Delivery address, billing address, telephone number (optional), and any notes for the order
• Order Data: Details of products ordered, delivery instructions, and preferences
• Payment Data: Method of payment, limited card details as processed by our payment processors (we do not store full card details)
• Technical Data: IP address, device information, browser information, and information about your interactions with our website (collected via cookies and similar technologies)
• Correspondence: Any communication you send to us, including email messages, feedback, and responses to customer service enquiries

Lawful Basis for Processing Your Data

Under the UK GDPR, we must have a lawful basis for processing your personal data. Flower Delivery Tottenham relies on the following legal grounds:

• Contractual Necessity: Most data collected is necessary to fulfil your order, process payments, deliver flowers, and provide supporting customer services.
• Legal Obligations: We may retain or disclose your data as required by law, for tax or accounting regulations, or to respond to regulatory authorities.
• Legitimate Interests: We may use your information for our legitimate business interests (such as improving customer experience, business operations, or to send transactional updates regarding your order), provided these do not override your rights or interests.
• Consent: Where required (such as for certain types of marketing communication), we will seek your explicit consent before processing your data for those purposes. You can withdraw consent at any time.

How We Use Your Information

Flower Delivery Tottenham uses your personal data for the following purposes:

• Processing your flower delivery orders and providing related services
• Managing payments and preventing fraudulent transactions
• Communicating with you about your order status or enquiries
• Improving our website, services, and customer experience
• Ensuring compliance with legal duties and regulatory requirements
• Where you have opted in, informing you of new products or promotional offers

How We Share and Disclose Your Data

We respect your privacy and only share your personal data where necessary and in accordance with this policy. Recipients of your data may include:

• Service Providers/Processors: Companies who provide services on our behalf, such as payment processing providers, website hosting, delivery partners, and IT and support services. These partners only process information as instructed and are contractually obligated to secure your data.
• Legal Authorities: When required, we will share your data with regulators, law enforcement agencies, or other authorities to comply with legal obligations.
• Business Transfers: In the event of a sale, merger, or reorganisation, customer data may be transferred, subject to the commitments of this policy.

We do not sell your personal information to third parties for marketing purposes.

How Long We Keep Your Data (Retention)

We will retain your personal data only for as long as is necessary for the purposes for which it is processed, including satisfying any legal, accounting, or reporting requirements. Typically, order-related data is kept for up to seven years to comply with regulatory and tax requirements. If you have given consent for marketing, we will retain that data until you withdraw consent or decline further communication. After these periods, personal data is securely deleted or anonymised where possible.

Your Privacy Rights

You have rights regarding your personal data under the UK GDPR:

• Access: Request a copy of your personal data held by us.
• Rectification: Ask us to correct inaccurate or incomplete information.
• Erasure: Request deletion of your personal data where applicable ("right to be forgotten").
• Restriction: Ask us to restrict the processing of your data under certain circumstances.
• Objection: Object to our processing if it is based on legitimate interests.
• Portability: Obtain and reuse your data for your own purposes across different services, where technically feasible.
• Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time for relevant purposes.

To exercise these rights, please contact us via the available methods on our website. We may need to verify your identity before responding to your request. Normally, your request will be actioned within one month unless the request is complex, in which case we will keep you updated accordingly.

International Data Transfers

Where we use processors or service providers outside the UK or EEA, we ensure that appropriate safeguards (such as standard contractual clauses or adequacy decisions) are in place to protect your data to the standards required by the UK GDPR.

Security Measures

We implement suitable technical and organisational measures to protect your personal data from accidental or unlawful loss, access, alteration, disclosure, or destruction. These include secure servers, encryption technologies, access controls, and regular security reviews. However, no system is completely secure, and we cannot guarantee absolute data security.

Changes to This Privacy Policy

This policy may be updated from time to time to reflect changes to our practices or legal requirements. The date of the latest revision will be indicated at the top of this document. We encourage you to review this page periodically to stay informed on how we protect your personal information.

Contact Information

If you have any questions about this privacy policy or how your data is managed at Flower Delivery Tottenham, please use the contact form provided on our website. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.